Processing Time

Orders are typically processed within 24 hours after payment confirmation.
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All our products are made to order. After your order is proccessed it takes up to 4 weeks to make the product and ship it to you. Once an order is proccessed, cancellation is not possible. 

If there is a problem with your order, please email us at info@evavoi.com. If you receive a damaged, defective or incorrect item, we will work with you to make things right.

Shipping Methods
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Our products are dispatched directly from our headquarters in Slovenia within the EU and Great Britain. The choice of shipping methods may vary depending on your location.

The anticipated delivery time for shipments from Slovenia to within the EU and GB is up to 7 business days.


Shipping Costs

The shipping costs are covered by EVA VOI Company. There is no minimum order value required to qualify for free shipping. Your order will be delivered safely and efficiently, without any additional charges.


Order Tracking

Once your order has been processed and shipped, you will receive a confirmation email with tracking information.


Shipping Delays

While we strive to meet estimated delivery times, unforeseen circumstances such as weather, customs delays, or carrier issues may cause delays. We appreciate your understanding in such situations.


Incomplete or Incorrect Addresses

Please ensure that the shipping address provided during checkout is accurate and complete. We are not responsible for orders shipped to incorrectly entered addresses.


Lost or Stolen Packages

EVA VOI is not responsible for lost or stolen packages once they have been marked as delivered by the carrier. If you encounter delivery issues, please contact the carrier directly with your tracking information.


Returns Due to Failed Deliveries

Orders returned to us due to failed delivery attempts or incorrect addresses may be subject to additional shipping charges.


Return Criteria

We graciously accept returns within 14 days of purchase, provided the item is in its original condition, inclusive of all labels, packaging, and accessories. Your responsibility extends until the product safely reaches our return address, so please ensure meticulous packing to prevent damage during transit. Regrettably, returns that are damaged or soiled may not be accepted, and additional shipping costs could apply. Your understanding is highly appreciated, and we reserve the right to claim compensation for any potential damage to returned products.


How to Initiate a Return

To initiate a return, please contact us at info@evavoi.com, providing details about your experience and the reason for return. We value your feedback and aim to ensure your satisfaction.
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Return Process

Upon receiving your request, our team will review the provided information, and we will guide you through the return process.


Refunds

Once the returned product is received and inspected, we will immediately process your refund. Beyond the European Union, customs duties, sales taxes, and exchange rates are non-refundable through our service. Nevertheless, you might explore the possibility of reclaiming these charges by directly contacting your local customs bureau. Please note that this option may not be universally applicable, and in such cases, we advise considering the engagement of a customs broker should you seek to reclaim duties on returned products.

Please be aware that card refunds may take up to thirty (30) business days, depending on your bank’s processing time. The duration can vary among card issuers, and unfortunately, we cannot expedite this process.


Contact Us

If you have any questions or concerns about your order or our shipping and return policy, please contact our customer service team at info@evavoi.com.

This shipping and return policy is effective as of 05/07/2024 and may be updated without notice. Please check our website for the most current information.

Thank you for choosing EVA VOI. 




WE ARE HERE FOR YOU.

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Available from Monday to Friday, from 10 a.m. to 7 p.m. (CET).
info@evavoi.com
00386 (0) 40 171 545